Certificate of Proficiency in English (CPE) Practice Test

Which of the following actions can hinder active listening?

1. Focusing entirely on the speaker

2. Dismissing or invalidating feelings

3. Practicing patience and understanding

4. Asking open-ended questions

The correct answer is: Dismissing or invalidating feelings

Dismissing or invalidating feelings hinders active listening because it undermines the speaker's emotional experience and creates a barrier to effective communication. Active listening is fundamentally about attentiveness and empathy, which involve acknowledging and validating the emotions and thoughts expressed by the speaker. When feelings are dismissed, the speaker may feel unheard or disrespected, leading to a breakdown in dialogue. This reaction can prevent the development of trust and open communication, essential components of active listening. In contrast, focusing entirely on the speaker, practicing patience and understanding, and asking open-ended questions all foster an environment conducive to active listening, enhancing understanding and connection between the listener and the speaker.