Certificate of Proficiency in English (CPE) Practice Test

Which of the following is a barrier to effective listening?

1. Paying full attention

2. Rushing to solve the issue

3. Asking clarifying questions

4. Showing empathy

The correct answer is: Rushing to solve the issue

Rushing to solve the issue creates a barrier to effective listening because it often leads to premature conclusions and a lack of understanding of the speaker's complete message. When someone is focused on finding a quick solution, they may miss important details or nuances in what the other person is saying. This rush can prevent the listener from fully engaging with the speaker and detracts from the overall communication process. Effective listening requires patience and a dedication to understanding the speaker's perspective, which is compromised when the listener is preoccupied with resolving the matter at hand. In contrast, paying full attention, asking clarifying questions, and showing empathy are all practices that enhance listening skills, making the communication more productive and supportive.